Feedback/Grievance

We Want to Hear from You

We Value Your Feedback

Ele-Collection is built on community, transparency, and shared responsibility. We believe that the voices of our partners, collectors, customers, and surrounding communities are essential to the growth and integrity of our work. We welcome all feedback, suggestions, concerns, and grievances — whether it’s about our collection network, products, environmental practices, community engagement, or any part of our operations.

Please find our feedback and grievance procedure below

Feedback or grievances may be submitted through the following channels:

In Person:

At stakeholder meetings, to an Ele-Collection Compliance Officer, or at the Ele-Collection offices at Stand 82, Pioneer Road, Victoria Falls, Zimbabwe.

Suggestion Box:

A permanent suggestion box is available at the Ele-Collection offices, with a portable box provided at training sessions and stakeholder meetings.

Phone or WhatsApp:

+263 778 759 836

All feedback and grievances will be recorded, reviewed and responded to appropriately. Ele-Collection will maintain a record of the concern raised, the action taken and the final resolution.

Feedback/Grievance

We Want to Hear from You

We Value Your Feedback

Please find our feedback and grievance procedure below

Feedback or grievances may be submitted through the following channels:

In Person:

Suggestion Box:

Phone or WhatsApp:

Email:

Social Media:

Online:

All feedback and grievances will be recorded, reviewed and responded to appropriately. Ele-Collection will maintain a record of the concern raised, the action taken and the final resolution.

Removing All Plastic

Our Mission :

Quick Links :

Contact Info :

Feedback/Grievance

We Want to Hear from You

We Value Your Feedback

Please find our feedback and grievance procedure below

Feedback or grievances may be submitted through the following channels:

In Person:

Suggestion Box:

Phone or WhatsApp:

Email:

Social Media:

Online:

All feedback and grievances will be recorded, reviewed and responded to appropriately. Ele-Collection will maintain a record of the concern raised, the action taken and the final resolution.

Get Exclusive Discounts and More!

Join Our Newsletter

Address :

Info :